Network Engineer Tier 2

Scope of Service

• To proactively monitor network devices (IP/Transmission/Voice)/components and other telecom related facilities

• To analyse alarms information from operation support systems and follow up further actions taken if required

• To escalate network problems to appropriate vendors/parties and/or internal personnel in accordance with department procedure and manage issues through to resolution

• To receive network alerts and record in Ticketing System if required

• To provide support 7 x 24 Network Operation Centre and POP operations

• To review supplier quality of work performance and request to provide improvement plan

• To troubleshoot network faults impacting customer services or backbone network

• To execute detailed verification and acceptance plans of network maintenance and network change requests activity

• To carry out emergency call out ( ECO ) services with Network Operations Centre or provide on site support in HGC POP

Requirements:

• Degree or high diploma in engineering disciplines
• Minimum of 2 years practical experience in telecom industry preferably working in a Network Operations Center
• Solid and hands on experience in operating systems such as ONT, SDH and DWDM network
• Self-motivated and able to work independently
• Holder of CCNA / CCNP / Cloud related cert / Transmission technology related cert will be an advantage
• Good command of written and spoken English
• Shift duty and emergency call out ( ECO ) services are required.