Network Implementation Specialist

Key Responsibilities

• Lead customers through a structured virtual implementation session, guiding them through the setup process to achieve a successful deployment. The goal is to ensure customers leave the session with a functioning minimum viable deployment (MVD) and the knowledge needed to confidently begin using the solution.

Qualifications

• Strong foundation in networking and IT infrastructure.
• Solid understanding of TCP/IP, SNMP, servers, switches, routers, firewalls, virtualization, and related technologies.
• Proven ability to troubleshoot technical issues in real time while working directly with customers.
• Excellent English communication skills with strong customer-facing and stakeholder management capabilities.
• Ability to confidently lead and facilitate technical sessions lasting 2 to 3 hours.
• Skilled at explaining complex technical concepts in a clear, simple, and approachable manner.
• Experience with network monitoring, infrastructure management, and tools such as PRTG, SolarWinds, or similar platforms.
• Comfortable following a structured implementation methodology while adapting to each customer's unique environment and requirements.