Network L2 Operation Engineer - Fully Remote (Min 12 Months)

Duration 12 Months

Network L2 Engineer Executive Job Description Role Summary The Network L2 Engineer provides advanced operational support for enterprise network infrastructure, ensuring rapid incident resolution, service stability, and execution of network changes within a 24x7 global operations model. The role requires strong technical troubleshooting capabilities and close collaboration with L1, L3 teams, and vendors to maintain network performance and meet agreed SLAs. Key Responsibilities • Incident & Event Management: Own and resolve network incidents escalated from L1 or monitoring tools, ensuring timely service restoration and proactive remediation of network events. • Change Implementation: Execute approved changes across routing, switching, firewall, and load balancing platforms in line with governance and risk controls. • Operations Support: Deliver BAU network operations across LAN, WAN, and data centre environments, ensuring high availability and performance. • Escalation & Collaboration: Work closely with L3 SMEs, vendors, and stakeholders, providing clear diagnostics and timely updates during incidents and major outages. • Service Improvement: Contribute to automation, process optimisation, and knowledge management to enhance operational efficiency and reduce repeat incidents. Key Technical Skills • Networking: Strong expertise in routing (EIGRP, OSPF, BGP) and switching (Cisco ACI, NX-OS, VLANs, VPC, HSRP/VRRP, Catalyst, ASR/CSR). • Security: Hands-on experience with enterprise firewalls (Fortigate preferred, Checkpoint/Juniper). • Load Balancing: Working knowledge of F5 LTM/GTM, VIPRION, and application traffic management concepts (VIPs, pools, SNAT, SSL/PKI). • DNS/HDCP & Proxy: Infoblox DNS/DHCP, Proxy technologies (Zscaler/Bluecoat), and basic automation/scripting. • Troubleshooting: Proficiency with diagnostic tools (Wireshark, tcpdump, traceroute, nslookup, dig, etc.) for network and application connectivity issues. • Monitoring & Tools: Experience with network monitoring and automation tools (e.g., Spectrum, NetBrain, Observe, Ansible). Experience & Profile • 6+ years of experience in network operations/support within large enterprise environments. • Proven ability to operate in 24x7 global support models with strong ownership and accountability. • Solid understanding of ITIL processes (Incident, Change, Problem Management) and tools such as ServiceNow. • Strong analytical, communication, and stakeholder management skills, with the ability to perform under pressure. • BFSI domain exposure is advantageous.