Network Management Executive (Call Centre)

• Receive enquires via emails and phones from the panels
• Key in details into the system
• Answer and close enquires if possible
• Route enquires to the appropriate personnel if required
• Follow up calls / emails to the panel if necessary
• Engage and recruit medical facilities to the network
• Correspond with medical facilities with regards to network management
• Provide admin support to the team
• To identify and set up panel of Panel network of General Practitioners (GP), specialist and hospital for cashless access.
• Monitoring and review of customer service quality of the network providers.
• Work closely with the respective department to expedite the processing of GL issuance/payments.
• Attend to query or complains from customer or network providers
• Correspond with medical facilities with regards to network management

Requirements:

• Proficient in Excel and Words
• Good communication skill
• Excellent negotiation technique
• Education: Diploma / Degree
• Experience: 1 – 2 years’ experience in vendor / medical / event / loyalty management
• Like to interact with people
• Customer Service Oriented
• Able to multitask
• Resourceful and can think out of the box
• Results oriented
• Must be able to work in shifts, weekends and public holidays