Network Management Support

• Prepare and update daily shipment reports for ongoing deliveries.
• Monitor shipment status and follow up with agents/areas for delayed or problematic deliveries.
• Identify and report shipment issues (e.g., delays, damage, loss) to the relevant team.
• Verify delivery accuracy and investigate discrepancies when needed.
• Support investigation processes, including reviewing CCTV for problematic shipments.
• Assist agents/areas with delivery issues and ensure proper resolution and escalation.
• Analyze delivery performance and generate reports (e.g., remote area analysis).
• Communicate SOP and ensure compliance across agents/areas.
• Coordinate with internal teams to resolve operational and system-related issues.

Job Requirements

• Bachelor’s degree (S1), any major.
• Strong proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, IF formulas, and data analysis functions.
• Comfortable handling and analyzing large datasets with high accuracy.
• Detail-oriented, responsive, and able to work under pressure.
• Strong analytical and problem-solving skills.
• Willing to work overtime, including weekends or public holidays when required.