Network Operation Center (NOC) Engineer – Server & Storage Specialist

Job Overview The NOC Engineer will be responsible for monitoring, managing, and troubleshooting enterprise-level servers and storage systems (SAN, NAS, DAS) . This role ensures high availability, performance, and security of IT infrastructure while providing timely resolution of incidents and proactive system maintenance.

Key Responsibilities

• Server management: Monitor, configure, and troubleshoot physical and virtual servers to ensure uptime and performance.
• Storage administration: Manage SAN, NAS, and DAS environments, including provisioning, capacity planning, and performance optimization.
• Incident response: Act as first responder for infrastructure alerts, escalating issues when necessary.
• System monitoring: Utilize monitoring tools to track server/storage health, performance, and availability.
• Backup & recovery: Implement and maintain backup strategies, ensuring data integrity and disaster recovery readiness.
• Documentation: Maintain accurate records of incidents, configurations, and system changes.
• Collaboration: Work closely with network, security, and application teams to resolve cross-functional issues.
• Continuous improvement: Recommend and implement enhancements to improve system reliability and efficiency.

Required Skills & Qualifications

• Technical expertise: Strong knowledge of server operating systems (Windows/Linux), OS Configuration and troubleshooting (AD, DNS, DHCP, File Server), Virtualization (VmWare, Hyper-V, Nutanix & ProxMox) and enterprise storage technologies (SAN, NAS, Unified and DAS).
• Monitoring tools: Experience with tools like Nagios, Zabbix, SolarWinds, or equivalent.
• Troubleshooting skills: Ability to diagnose and resolve hardware/software/storage issues quickly.
• Networking fundamentals: Understanding of TCP/IP, DNS, DHCP, VLANs, and routing concepts.
• Scripting knowledge: Familiarity with automation using PowerShell, Bash.
• Communication skills: Clear and effective communication for incident reporting and collaboration.
• Certifications: Preferred certifications include MCSE, VMware VCP, or storage vendor-specific certifications (Dell EMC, NetApp, HPE).
• Shift flexibility: Willingness to work in 24x7 rotational shifts.
• Experience: 2-3 years

Ideal Candidate Profile A proactive engineer with strong analytical skills, capable of working under pressure, and passionate about maintaining mission-critical IT infrastructure. The candidate should demonstrate adaptability, eagerness to learn, and a commitment to operational excellence.