Network Operations & Station Quality Associate

The role

Once a business agrees to become a Locoomo Pickup Station, somebody has to make sure it can actually handle people's packages safely and professionally.

That's your job.

You will inspect, activate, train and support Pickup Stations — and help keep day-to-day package operations running smoothly.

This role sits at the centre of the Locoomo network.

What you'll doStation inspection

• Visit proposed Pickup Stations before activation.
• Assess security, accessibility, storage, operating hours, staffing and customer experience.
• Complete Locoomo's station inspection checklist.
• Approve, conditionally approve or recommend rejection of locations based on operational standards.
• Identify improvements required before activation.

Station onboarding

• Complete operational onboarding for approved stations.
• Set up the station correctly on Locoomo.
• Confirm operating information, contacts and responsibilities.
• Make sure the station is ready before it receives its first real package.
• Operator training

Train station staff on:

• Receiving packages
• Scanning and recording packages
• Safe storage
• Chain of custody
• Rider handovers
• Customer verification
• Package collection
• Incident reporting
• Returns and exceptions
• Daily reconciliation

The goal isn't simply to tell them what to do.

They should be able to operate the station correctly without Locoomo standing beside them.

First-delivery supervision

• Monitor newly activated stations through their first packages.
• Check that staff follow the correct procedures.
• Correct problems immediately.
• Only classify a station as fully operational after it has successfully processed real packages.

Day-to-day network operations

• Monitor packages moving through the network.
• Follow up on delayed or stuck deliveries.
• Coordinate with stations, riders, vendors and customers when something goes wrong.
• Make sure package statuses are updated correctly.
• Escalate serious operational incidents.
• Maintain visibility over where packages are and who currently has custody of them.

Day-to-day network operations

• Monitor packages moving through the network.
• Follow up on delayed or stuck deliveries.
• Coordinate with stations, riders, vendors and customers when something goes wrong.
• Make sure package statuses are updated correctly.
• Escalate serious operational incidents.
• Maintain visibility over where packages are and who currently has custody of them.

Complaints & incident management

You will handle operational issues such as:

• Package not found
• Late delivery
• Customer unable to collect
• Station closed unexpectedly
• Rider unable to complete handover
• Incorrect package status
• Damaged package
• Wrong destination
• Station/operator complaints

The goal is not simply to answer complaints.

It is to resolve the problem, document what happened and prevent it from happening again.

Station quality

• Conduct regular station audits.
• Monitor station performance.
• Retrain operators when standards fall.
• Recommend suspension of stations that repeatedly fail operational requirements.
• Vendor complaints
• ecommend suspension of stations that repeatedly fail operational requirements.

You will be measured on

Successful package completion rate.
Station operational readiness.
Station compliance.
Time to resolve incidents.
Package discrepancies.
Customer complaints.
Station uptime.
Pickup experience.

(This is a two Man Job so we're hiring two Individuals)

• Gather feedback from customers and station operators.
• Maintain the Locoomo Station Standard across the network.

Job Type: Full-time

Pay: ₦200,000.00 - ₦250,000.00 per month

Work Location: Hybrid remote in Lagos (Lagos)