Network Operations Center Engineer

Job Title: NOC L2 Administrator

Position Overview

The NOC Administrator is responsible for the administration, configuration, optimization, and ongoing management of the SolarWinds monitoring platform. The role requires strong hands-on experience in device onboarding, discovery, polling, monitoring configuration, alerting, dashboards, reporting, and troubleshooting across enterprise Network and Infrastructure environments.

The role will work with multiple monitoring and discovery frameworks, including SNMPv1, SNMPv2c, SNMPv3, ICMP, WinRM, and WDM, to establish reliable monitoring and data collection across infrastructure devices.

What You'll Do / Key Responsibilities

• Administer and maintain the SolarWinds monitoring platform and associated modules.
• Configure and onboard Network, Server, and Infrastructure devices into SolarWinds.
• Perform SolarWinds discovery, device onboarding, polling, and monitoring configuration.
• Configure and troubleshoot SNMPv1, SNMPv2c, and SNMPv3 for network device monitoring.
• Configure ICMP-based monitoring for device availability and reachability.
• Configure and troubleshoot WinRM for Windows Server monitoring and data collection.
• Work with WDM frameworks for infrastructure discovery, monitoring, and data collection as applicable to the monitoring environment.
• Configure nodes, interfaces, volumes, applications, dependencies, and monitoring templates.
• Configure appropriate polling methods and monitoring parameters based on device type and technology.
• Create and maintain alerts, thresholds, notification rules, and escalation workflows.
• Develop custom alerts based on availability, performance, capacity, utilization, and operational requirements.
• Configure and maintain SolarWinds dashboards, views, widgets, and operational reports.
• Configure and administer SolarWinds NPM, SAM, NCM, and other applicable SolarWinds modules.
• Configure Network Performance Monitoring for availability, latency, packet loss, bandwidth, errors, and interface utilization.
• Configure Server & Application Monitor templates for server and application-level monitoring.
• Configure Network Configuration Manager policies, configuration backups, compliance rules, and configuration monitoring where applicable.
• Troubleshoot polling failures, discovery issues, SNMP communication problems, WinRM connectivity issues, and missing monitoring data.
• Investigate devices showing polling failures, unknown status, unavailable metrics, or inaccurate monitoring information.
• Perform monitoring optimization by reviewing polling intervals, thresholds, templates, and alert conditions.
• Perform SolarWinds data validation and reconciliation against infrastructure inventory and discovery sources.
• Manage SolarWinds users, roles, permissions, and access as required.
• Support SolarWinds upgrades, patches, maintenance, and configuration changes.
• Maintain SolarWinds configuration standards, technical documentation, and operational procedures.
• Work with Network, Server, Application, and NOC teams to onboard new monitoring requirements.
• Identify opportunities to improve monitoring coverage, alert quality, dashboards, and operational visibility.
• Support SolarWinds API, scripting, and automation initiatives where required.
• Modern operational and service-health dashboards
• Application and infrastructure dependency monitoring
• Solarwinds/Dynamic baseline and anomaly-based alerting
• Event correlation and root-cause analysis
• Proactive and predictive monitoring
• Alert noise reduction, deduplication, and tuning
• Cross-platform monitoring and observability integration
• Full-stack monitoring across network, server, application, database, virtualization, storage, cloud, and logs
• Monitoring automation and automated remediation

Required Qualifications

• Strong hands-on experience administering and configuring SolarWinds in an enterprise environment.

• Strong experience with SolarWinds discovery, device onboarding, polling, monitoring, and alert configuration.

• Hands-on experience with SolarWinds NPM.

• Experience configuring and troubleshooting:

• SNMPv1

• SNMPv2c

• SNMPv3

• ICMP

• WinRM

• WDM frameworks

• Strong understanding of SNMP communities, SNMPv3 authentication/privacy, polling, OIDs, and SNMP-based monitoring.

• Experience troubleshooting SNMP connectivity and polling failures.

• Experience configuring Windows monitoring using WinRM.

• Experience with device discovery and monitoring frameworks such as WDM.

• Experience configuring alerts, thresholds, actions, notifications, and escalation workflows.

• Experience creating SolarWinds dashboards, reports, and custom monitoring views.

• Strong understanding of enterprise Network and Infrastructure monitoring.

• Experience troubleshooting SolarWinds polling, discovery, alerting, and data collection issues.

• Ability to analyse monitoring requirements and translate them into SolarWinds configurations.

• Experience working with large-scale monitoring environments.

Preferred Qualifications

• Hands-on experience with SolarWinds SAM, NCM, and additional SolarWinds modules.
• Experience with SolarWinds Orion/HCO environments.
• Experience with SolarWinds API and automation.
• Knowledge of SQL for SolarWinds data analysis and reporting.
• Experience with Python or PowerShell scripting.
• Experience integrating SolarWinds with ITSM platforms such as ServiceNow.
• Experience with REST APIs, webhooks, and monitoring integrations.
• Experience with observability, telemetry, and automated remediation.
• Experience supporting 24x7 NOC environments.
• ITIL certification.