Network Operations Center Engineer (NOC)

About the Role:
We are looking for NOC Operators to join our 24/7 IT Infrastructure Operations team. In this role, you will be responsible for monitoring, identifying, and performing first-level troubleshooting for server, network, and application issues to ensure maximum system uptime.

What You Will Do:

• Monitor infrastructure alerts and system performance using enterprise monitoring tools.
• Perform L1 troubleshooting and initial diagnostics for network and server environments.
• Acknowledge, triage, and log incidents accurately within our ticketing system.
• Escalate complex technical issues to L2/L3 engineering teams or external vendors according to SLAs.
• Provide detailed documentation and seamless handovers at the end of each shift.

What We Are Looking For:

• Education: Diploma in Information Technology, Computer Science, Network Engineering, or a related field.
• Experience: Minimum 2 years of hands-on experience in a NOC, IT Operations, Service Desk, or related IT support functions.
• Technical Skills: Basic understanding of network infrastructure, server environments, monitoring tools, and IT support processes.
• Tooling (Huge Plus): Prior experience utilizing Dynatrace or ManageEngine is an advantage.
• Shift Flexibility: Must be willing and able to work a flexible 24/7 rotational shift schedule (including nights, weekends, and public holidays).