Network Operations Center Manager

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role

• Manage end-to-end ITS projects covering infrastructure, network, cloud, system implementation, migration, security enhancement, and service improvement initiatives.
• Oversee NOC operations to ensure service availability, incident monitoring, escalation handling, and timely resolution of infrastructure and network issues.
• Coordinate business users, internal technical teams, NOC teams, vendors, contractors, and management to ensure smooth project planning and operational support.
• Define project scope, deliverables, schedule, resources, risks, dependencies, implementation approach, and operational support requirements.
• Prepare and maintain key project and operation documents, including operation plans, incident reports, SOPs, configuration management and implementation plans.
• Monitor project progress, service performance, incident trends, milestones, risks, and issues, and escalate matters when required.
• Ensure project delivery and NOC operations comply with IT governance, security standards, operational requirements, SLA expectations, and service support processes.
• Drive continuous improvement in project delivery, NOC operation efficiency, documentation quality, stakeholder communication, and operational handover.

Does it sound like you?

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in network operations, with at least 2 years in a managerial role.
• Solid experience in managing infrastructure or enterprise IT projects, such as server, storage, network, cloud, backup, security, data center, Microsoft 365, or system migration projects.
• Familiarity with customized SLA management and escalation procedures.
• Relevant certifications such as CCNA, CCNP, VMware VCP-DCV, Nutanix NCP-MCI or ITIL are highly desirable.
• Proficiency in network monitoring tools and technologies, understanding of network protocols, and experience with VMWare ESXi, VMWare Horizon, Nutanix HCI…etc
• Strong leadership and team management abilities, with a proven track record of leading high-performing teams.
• Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to quickly assess and resolve network issues.

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Ricoh Hong Kong Limited, by clicking "Quick apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.