Network Operations Center (NOC) Technician

About the role

Monitor data center infrastructure and IT systems from the Network Operations Center, ensuring proactive detection and rapid response to any issues affecting availability or performance.

Key responsibilities

• Monitor infrastructure and environmental systems via BMS and monitoring tools
• Track and respond to alarms from critical systems
• Create and manage incident tickets in ticketing system
• Coordinate response activities with engineering teams
• Communicate with clients regarding incidents and maintenance
• Maintain NOC documentation and runbooks
• Generate operational reports and dashboards
• Monitor access control and video surveillance systems
• Coordinate with Remote Hands team for physical tasks
• Escalate critical issues per escalation matrix

About you

• Bachelor's degree or Diploma in Information Technology, Computer Science, or related field
• Minimum 2 years in NOC, helpdesk, or IT operations role
• Experience with monitoring systems and ticketing platforms
• Strong computer and IT systems knowledge
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritize effectively
• Customer service orientation
• Analytical thinking and problem diagnosis
• Attention to detail and accurate documentation
• Ability to work under pressure in 24/7 environment