C
Calltek
Network Operations Center Supervisor
Skills
Testing & QACompliance
1 month ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Cebu City, 6000 Cebu, Philippines
Work mode:
Onsite
Published on:
16 September 2026
What they need
- Primarily handles the Tier 3 and Proactive Team.
- Regular status meeting with NOC Manager to ensure set goals or direction for the team is achieved.
- Feedback from the Tier 3 and Proactive Team Leaders.
- Create and execute action plans based on the goals and objectives set by the NOC Manager to ensure service consistency is achieved.
- Proactive Team Performance Report and Quarterly performance reviews.
- Work closely with the NOC Manager in implementing new policies and procedures.
- Create schedule for Tier 3 and Proactive Team.
- Routine operations management including documenting or reporting important information affecting shift performance.
- Provide account and team performance feedback to NOC Manager.
- Schedule call reviews and calibration sessions for the Tier 3 and Proactive team.
- Monitor and administer appropriate disciplinary actions to Tier 3 and Proactive team members.
- Analyze reports provided by the NOC Manager.
- Assess and assist whatever is needed for both Tier 3 and Proactive Team.
- Takes calls that agents/Team Leaders can't handle and be available when an agent needs assistance. Accepts supervisor calls for appreciation, complaints, etc.
- Assist in the development, implementation and maintenance of internal and external client documentation, standard operating procedures, quality assurance protocols/standards, as well as compliance with policies, procedures and standards.
Other offers great for you!
These companies are also looking for great profiles
K
Kalytech Consulting
Network Coordinator
Freelance
Brussels, Belgium
Onsite
Skills
CiscoCCNAITSMITIL
4 days ago
Quick apply
F
Futurwork
Data center Network Architect
700 - 750€
Freelance
Brussels, Belgium
Hybrid
Skills
KubernetesAsanaAzurecisco aci
3 days ago
Quick apply
K
Kalytech Consulting
DATACENTER NETWORK ARCHITECT
Freelance
Brussels, Belgium
Hybrid
Skills
cisco
2 days ago
Quick apply