Network Operations Center Technician

Job Summary

Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles and Responsibilities

Monitor and maintain computer networks and systems

Ensure stability of telecommunications infrastructure

Respond to network alerts and troubleshoot issues

Perform regular network performance checks

Coordinate with field technicians and engineers

Maintain records of outages and quality control

Execute incident response for remote/cloud operations

Manage ServiceNow Incident, Change, and Problem Management

Conduct remote network surveillance and event response

Triage and resolve incidents within SLA timelines

Collaborate with SMEs for complex troubleshooting

Provide customer-facing support via phone, email, and portal

Communicate with stakeholders during service-impacting events

Manage vendor tickets effectively

Key Responsibilities

Network monitoring and response

Technical support

Outage support

Qualifications & Skills

Strong knowledge of IP networking and protocols

Experience with network monitoring tools

1+ years troubleshooting IP connectivity and hardware errors

Proficiency in VPN, BGP, MPLS, SIP

Strong analytical and documentation skills

Ability to perform under pressure and respond quickly

Preferred Skills

Experience in Network Operations or Telecom

Certifications: Network+, Cisco CCST/CCNA

ITIL Certification

Experience with AWS Cloud surveillance

Must-Have Qualifications

Strong working knowledge of IP networking & interoperability standards

1+ years troubleshooting IP network connectivity

1+ years troubleshooting routers, switches, servers, endpoints

Experience with VPN, BGP, MPLS, SIP

Ability to interpret network diagrams (e.g., Visio)

Nice-to-Have Skills

Excellent verbal & written communication

Experience in Call Center or NOC (24/7 operations)

Software Proficiency

Preferred: ServiceNow

Notes:

100% Onsite

Schedule: Wed, Thurs , Fri, Sat, 2:00 PM – 12:30 PM CST

OT: Voluntary, based on business needs

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status