Network Operations Engineer

Position Overview

We are looking for an experienced SD-WAN Operations Engineer to manage, monitor, troubleshoot, and support enterprise SD-WAN and network infrastructure. The ideal candidate should have strong hands-on experience in SD-WAN operations, routing, WAN technologies, network troubleshooting, and incident management.

Key Responsibilities

• Monitor and manage enterprise SD-WAN infrastructure and WAN connectivity.
• Perform L2/L3 troubleshooting for network and SD-WAN-related incidents.
• Troubleshoot SD-WAN overlay and underlay connectivity, tunnels, routing, and application performance.
• Configure and troubleshoot BGP, OSPF, static routing, IPsec VPN, NAT, ACLs, and QoS.
• Troubleshoot network issues involving latency, packet loss, jitter, bandwidth, and application connectivity.
• Manage SD-WAN policies, templates, configurations, and device provisioning.
• Perform SD-WAN site deployments, migrations, upgrades, and configuration changes.
• Monitor network performance and proactively identify potential issues.
• Work with ISPs, carriers, vendors, and internal infrastructure teams to resolve connectivity issues.
• Participate in incident, problem, and change management processes.
• Perform root-cause analysis (RCA) for recurring or major network incidents.
• Maintain network documentation, SOPs, troubleshooting guides, and configuration records.
• Follow change-management, security, and operational procedures.
• Participate in 247 support/on-call rotation, as required.

Required Skills

• 3–6+ years of experience in network engineering/operations.
• Hands-on experience with SD-WAN technologies.
• Strong knowledge of TCP/IP, LAN/WAN, routing, and switching.
• Strong hands-on experience with BGP and OSPF.
• Experience with MPLS, Internet, broadband, LTE/5G, and WAN connectivity.
• Knowledge of IPsec VPN, NAT, ACL, QoS, and network security fundamentals.
• Strong troubleshooting and incident-management skills.
• Experience working with network monitoring and troubleshooting tools.
• Good understanding of network availability, performance, and capacity management.