Network Operations Engineer

Job Responsibilities:

• Provide technical support and troubleshooting assistance to a diverse customer base utilizing a wide range of network products and services.
• Perform regular network health checks to ensure optimal network performance, availability, and reliability.
• Proactively monitor, detect, analyze, and resolve network faults, anomalies, and performance issues to minimize service disruptions and maintain customer satisfaction.
• Utilize network monitoring and performance management tools to identify potential service impairments and operational risks.
• Use diagnostic tools, testing equipment, and technical expertise to isolate and determine the root cause of network issues.
• Coordinate and collaborate with internal technical teams, field engineers, service providers, and vendors to resolve network-related incidents within established SLAs and operational timelines.
• Provide timely and accurate updates to customers regarding service incidents, restoration activities, and resolution progress.
• Maintain records of troubleshooting, fault isolation, corrective actions, and restoration efforts.
• Prepare and submit operational reports.
• Ensure prompt service restoration by coordinating effectively with relevant technical and support teams in accordance with agreed service levels.
• Contribute to continuous improvement initiatives by identifying recurring issues and recommending preventive measures to enhance network stability and operational efficiency.
• Perform other duties and responsibilities that may be assigned by management from time to time.

Job Requirements:

• Bachelor's degree in Computer Science, IT, or other related field.
• Min. 2-4 years of hands-on experience in NOC.
• Solid understanding of routing and switching protocols and TCP/IP fundamentals.
• Willing to take shift role to support 24/7 operations.

We offer competitive salary package and career development opportunity. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking "APPLY NOW".

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.