Network Operations Engineer

Key Responsibilities

• Monitor network performance, availability, and connectivity across the ISP network.
• Troubleshoot network outages, latency, packet loss, and connectivity issues.
• Monitor network devices, including routers, switches, OLTs, and other network equipment.
• Work with NOC and Field Operations teams to resolve network faults within defined SLAs.
• Perform first-level and second-level troubleshooting of network incidents.
• Monitor network devices using tools such as Zabbix, PRTG, SolarWinds, or similar platforms.
• Troubleshoot routing and switching issues involving VLANs, IP addressing, and subnetting.
• Support routing protocols such as OSPF and BGP, based on network requirements.
• Monitor and troubleshoot GPON, FTTH, leased-line, MPLS, and VPLS connectivity.
• Escalate critical incidents to senior engineers and coordinate timely resolution.
• Maintain incident logs, network status reports, and troubleshooting documentation.
• Coordinate with service operations teams for fiber faults, link failures, and customer connectivity issues.
• Participate in shift-based operations, including rotational shifts and 24/7 support as required.

Required Technical Skills

• Strong understanding of TCP/IP, OSI model, routing, and switching.
• Knowledge of routers, switches, VLANs, subnetting, and network troubleshooting.
• Familiarity with OSPF, BGP, MPLS, and GPON technologies.
• Experience with network monitoring tools such as Zabbix, PRTG, or SolarWinds.
• Understanding of FTTH/FTTx and ISP network architecture.
• Knowledge of incident management, fault isolation, and SLA-based resolution.
• CCNA certification is preferred; candidates with strong practical networking skills are encouraged to apply.

Educational Qualification

• Bachelor's degree, Diploma, or equivalent qualification in Networking, Computer Science, IT, Electronics, or Telecommunications.

Experience Required

• 2–4 years of experience in Network Operations, NOC, ISP, or Telecom environments.
• Experience in network monitoring, fault management, and troubleshooting is preferred.
• Prior experience in rotational or 24/7 NOC operations will be an advantage.

Key Competencies

• Analytical and troubleshooting skills
• Incident management and escalation
• Team coordination and communication
• Ability to work under pressure
• Documentation and reporting
• Customer-focused problem-solving

Salary & Benefits

• Competitive salary based on experience and technical skills.
• Statutory benefits as applicable.
• Professional learning and career growth opportunities.

Pay: ₹18,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Field service: 1 year (Preferred)

Language:

• Tamil (Preferred)

Work Location: In person