Network Operations Engineer I

Tier 1 Network Operations Engineer

Are you a network professional with a passion for troubleshooting, monitoring, and keeping critical network environments running smoothly? Join our team as a Tier 1 Network Operations Engineer and play a key role in supporting enterprise WAN, LAN, Wireless, Firewall, and Data Center infrastructures while collaborating with global teams in a fast-paced, customer-focused environment.

What You'll Do

• Monitor and respond to network events, alerts, and incidents using established procedures and operational tools
• Manage incidents and service requests from creation through resolution while meeting SLA commitments
• Provide support for routers, switches, load balancers, firewalls, and wireless technologies
• Participate in technical bridge calls and contribute to incident troubleshooting and escalation activities
• Coordinate with vendors and internal teams to drive timely issue resolution
• Perform routine maintenance, scheduled changes, and operational tasks
• Support proactive and reactive monitoring using enterprise monitoring and analytics platforms
• Create and maintain documentation including Knowledge Base articles, runbooks, SOPs, playbooks, and network diagrams
• Execute effective shift handovers and maintain accurate operational records
• Contribute to process improvements, operational efficiency initiatives, and documentation enhancements
• Continuously develop technical skills through training, collaboration, and self-learning

Required Qualifications

• Active CCNA (Cisco Certified Network Associate) certification

• At least 3 years of solid Network Operations support experience within a network engineering environment

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field

• Strong understanding of the OSI Model and TCP/IP Protocol Suite

• Solid knowledge of IPv4 and theoretical understanding of IPv6

• Strong knowledge of dynamic routing protocols including BGP, ISIS, OSPF, and EIGRP

• Experience with network operating systems such as:

  • Cisco IOS
  • IOS-XR
  • IOS-XE
  • NX-OS
  • PAN-OS
  • F5 BIG-IP

• Hands-on experience with network platforms including:

  • Cisco Catalyst, ISR, ASR, and Nexus
  • Cisco and Aruba Wireless solutions
  • Palo Alto Firewalls and Management Platforms
  • F5 BIG-IP platforms including iSeries, Viprion, LTM, DNS, and APM

• Experience supporting enterprise connectivity technologies such as:

  • MPLS
  • Point-to-Point Circuits
  • Internet Services
  • DWDM
  • Metro Ethernet
  • SD-WAN

• Strong knowledge of LAN technologies including:

  • VLAN
  • STP
  • VTP
  • HSRP, VRRP, and GLBP
  • EtherChannel / Port-Channel

• Knowledge of network virtualization and segmentation technologies including:

  • VLAN
  • VPN
  • VRF
  • VXLAN
  • SDN
  • SD-WAN

• Strong understanding of:

  • QoS
  • ACLs
  • Logical Overlays
  • Multicast
  • Unicast
  • Anycast

• Proficiency in Microsoft Office tools including Visio, Word, Excel, Outlook, Teams, SharePoint, and PowerPoint

• Strong documentation skills with experience creating KBs, Runbooks, SOPs, and network diagrams

• Comfortable communicating during technical bridge calls and incident escalations

• Excellent written and verbal communication skills

• Ability to work both independently and collaboratively across diverse teams and cultures

• Experience coordinating with vendors to achieve incident resolution and SLA compliance

Preferred Qualifications

• Experience with monitoring and analytics tools such as:

  • SevOne
  • Splunk
  • nGenius
  • Netcool
  • LogicMonitor
  • Forward Networks
  • Aruba ClearPass
  • ThousandEyes

• Knowledge of scripting and automation using:

  • Python
  • Perl
  • Bash
  • PowerShell

• Experience with ServiceNow or other ITSM platforms

• Exposure to cloud networking technologies within AWS, Azure, and GCP

• Experience using troubleshooting tools such as Wireshark, tcpdump, NetFlow, and Syslog

• Knowledge of Unix/Linux systems

• Experience with NX-OS Data Center technologies including VDC, vPC, FabricPath, FEX, VXLAN, VTEP, and NDFC

• Hands-on experience with F5 BIG-IP technologies including vCMP, LTM, GTM/DNS, and APM

• Experience supporting Palo Alto, Cisco ASA, or Juniper SRX firewalls

• Experience with terminal servers and out-of-band (OOB) access solutions such as Opengear, ION, and DIGI

• Knowledge of DNS, DHCP, and IPAM

• Experience performing packet captures, TCP/IP traces, and network traffic analysis

Why Join Us?

• Work with enterprise-scale networking technologies and global environments
• Gain exposure to cutting-edge network, security, cloud, and data center platforms
• Collaborate with highly skilled technical teams and industry-leading vendors
• Expand your expertise through continuous learning and professional development opportunities
• Be part of a dynamic team that values innovation, operational excellence, and customer success