Network Operations Engineer I

Engineer 1 is an entry-level to developing network engineer responsible for day-to-day Access Network Management (ANM) operations, including monitoring, ticket handling, basic troubleshooting, and execution of standard network activities under established procedures.

The role will primarily support BRAS, GPON/OLT, Access, Aggregation, and related network infrastructure and will work closely with NOC, FNO, field teams, vendors, and other engineering teams.

Key Responsibilities

• Monitor Access Network devices, links, alarms, and network performance.
• Handle and troubleshoot assigned BAU tickets and network issues.
• Perform basic troubleshooting of GPON/OLT and BRAS-related issues.
• Analyze basic connectivity, service, VLAN, interface, and link issues.
• Support troubleshooting of subscriber/service-related problems.
• Perform standard network configuration and provisioning activities based on approved procedures.
• Support GPON/OLT migration, integration, replacement, and expansion activities.
• Support BRAS-related activities, including basic connectivity and service troubleshooting.
• Assist in network migration, link activation, equipment replacement, and other implementation activities.
• Execute assigned MOP activities and follow implementation procedures.
• Coordinate with NOC, FNO, field operations, vendors, and other teams for issue resolution.
• Monitor network utilization and identify potential congestion or capacity concerns.
• Maintain proper ticket updates and technical documentation.
• Escalate complex or critical issues to Engineer 2 or higher-level engineers.
• Participate in scheduled maintenance, implementation, and after-hours activities when required.
• Follow network security, change management, and operational procedures.

Qualification

Must Have:

• Basic to intermediate knowledge of IP Networking
• TCP/IP fundamentals
• VLAN and Ethernet
• Routing fundamentals
• Basic troubleshooting methodology
• GPON / OLT fundamentals
• BRAS fundamentals
• Basic understanding of subscriber/access network architecture
• Ability to read and understand network diagrams
• Basic CLI knowledge
• Ability to follow MOPs and implementation procedures
• Basic ticket and incident management

Advantage:

• Huawei/ZTE/Nokia access network experience
• Experience with GPON/OLT
• Experience with BRAS/BNG
• MPLS knowledge
• Network monitoring tools
• Basic Linux knowledge
• CCNA/HCIA or equivalent certification