Tech Mahindra - Brasil

RESPONSIBILITIES:
Change Management:
<ul>
<li>Follow and comply with the global Change Management process, considering the specificities of the client.</li>
<li>Prepare device configuration files based on the design and client-specific data.</li>
<li>Implement changes on devices, ensuring correct execution and timing for all types of changes.</li>
<li>Aim for no interruptions during all changes by establishing the appropriate level of control and validation.</li>
</ul>
Release Management:
<ul>
<li>Overall responsibility for the implementation phase of the Release Management process for the assigned client.</li>
<li>Manage the Release Management policy specific to the assigned client.</li>
<li>Ensure proper risk mitigation before any significant release activities.</li>
</ul>
Incident Management:
<ul>
<li>Provide Level 3 Incident Management support in case of major crises.</li>
</ul>
Availability &amp; Security Management:
<ul>
<li>Maintain engineering and security standards by regularly auditing the network and devices.</li>
<li>Ensure continuous operation and minimize the impact of planned downtime.</li>
</ul>
IT Service Continuity Management:
<ul>
<li>Ensure service continuity by reducing the impact of a major disaster or failure.</li>
<li>Keep customized solution documents and recovery plans up to date.</li>
</ul>
Customer Service:
<ul>
<li>Participate in meetings with clients.</li>
<li>Serve as the technical owner for the CAB (Change Advisory Board) process at the network level.</li>
<li>Be responsible for the integrity of the client’s network configuration.</li>
</ul>
REQUIREMENTS:
Knowledge and Skills:
<ul>
<li>Fundamental knowledge of network layers 1, 2, and 3, and troubleshooting skills at the OSI model level.</li>
<li>Strong networking skills are mandatory.</li>
<li>Good understanding of OBS-related network products.</li>
<li>Expert level in WAN, LAN, WLAN, SDWAN, SDLAN.</li>
<li>Exceptional communication skills—both written and verbal—and excellent active listening skills.</li>
<li>Ability to establish and maintain strong relationships.</li>
<li>Ability to influence others and move toward a shared vision or goal.</li>
<li>Ability to work under pressure and handle multiple tasks.</li>
<li>Flexible and adaptable; capable of working in ambiguous situations.</li>
<li>Self-motivated and able to work with minimal supervision.</li>
<li>Problem-solving skills and root cause analysis.</li>
<li>Team player capable of collaborating with and through others.</li>
<li>Familiarity with project management approaches, tools, and project lifecycle phases.</li>
</ul>
Education, Qualifications, and Certifications:
<ul>
<li>Bachelor's degree in Engineering, Telecommunications, or Computer Science.</li>
<li>CCNA certification (CCNP/CCIE is advantageous).</li>
<li>NSE1-3 certification (NSE-4 is advantageous).</li>
<li>ITIL Foundation certification.</li>
</ul>
Experience:
<ul>
<li>Experience in network technology with proven success in deploying and supporting global clients.</li>
<li>Good customer service, interpersonal, strong communication, and analytical skills.</li>
<li>Previous experience in IT Development is preferred (Agile), but not mandatory.</li>
</ul>

Network Operations Engineer (Inglês Avançado)

Network Operations Engineer (Inglês Avançado)

This job is no longer available

Talents

Recruiters

About