Network Operations Engineer - J13096

About the Role

We are seeking a dedicated Network Operations Engineer to join our continuous enterprise network support team. In this critical, on-site shift role, you will serve as the first line of defense for our mission-critical infrastructure. You will take ownership of real-time monitoring, rapid incident resolution, and preventative maintenance, ensuring continuous network availability and strict adherence to operational service level agreements (SLAs).

Key Responsibilities:

• Proactive Monitoring & Response: Perform continuous, real-time monitoring of enterprise network infrastructure. Conduct rigorous security and system log reviews, and execute immediate, precise responses to network alarms and anomalies.
• Incident Triage & Resolution: Serve as the primary operational responder for network fault calls. Diagnose, troubleshoot, and remediate technical issues rapidly to minimize downtime and ensure absolute compliance with SLA targets.
• Infrastructure Maintenance: Execute scheduled preventive maintenance routines, conduct physical inventory audits, and ensure the ongoing physical and logical health of network hardware.
• Configuration & Documentation: Safely execute authorized network configuration changes. Author detailed incident reports, root-cause analyses, and ongoing maintenance documentation to support continuous operational improvements and transparency.

Qualifications & Experience:

• Education: Diploma or above in Information Technology, Computer Networking, Computer Science, or a related technical discipline.
• Experience: A minimum of 3 years of hands-on experience in enterprise network support, infrastructure operations, and troubleshooting.
• Core Certifications (Mandatory): Active professional-level networking certifications, specifically CCNP or HCIP, are strictly required for this position.
• Operational Readiness: Must be fully committed to working an on-site, 24-hour shift roster (including nights, weekends, and public holidays) to support continuous 24/7/365 infrastructure operations.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume(at)pinpointasia(dot)com and put Network Operations Engineer - J13096 in the subject header.