Network Operations Manager

Location: Tallahassee, FL

Work Arrangement: On-Site

Position Summary

We are seeking an experienced Network Operations Manager to lead and support enterprise network, infrastructure, security, and IT operations across a statewide environment. This role will serve as a key technical leader and network architect , responsible for maintaining secure and highly available network infrastructure, establishing operational standards, managing network technologies, and ensuring IT strategy aligns with organizational objectives.

The ideal candidate will bring strong hands-on experience with network architecture, routers and switches, firewalls, VPN, VoIP, Active Directory, Windows environments, virtualization, network security, and enterprise infrastructure operations , along with the leadership skills to manage daily operations and mentor technical staff.

Key Responsibilities

• Develop and implement standards, procedures, and operational processes for the Security and Network Operations group.

• Manage and maintain consolidated statewide network operations and serve as the organization's network architect.

• Maintain and support network infrastructure for the Daytona Beach campus.

• Establish IT strategies aligned with business objectives and desired organizational outcomes.

• Oversee daily network operations, infrastructure security, service levels, performance, availability, and reliability.

• Configure, maintain, troubleshoot, and optimize enterprise network equipment, including:

• Routers and switches

• Firewalls

• VPN technologies

• VoIP systems

• Wireless infrastructure

• Data and voice networking equipment

• Provide support for DTI routers and switches.

• Monitor, administer, and troubleshoot Active Directory, DNS, Group Policy, NTFS permissions, and shared-folder permissions.

• Provide Microsoft Teams and SharePoint administration and support.

• Manage Windows server and workstation operating systems and associated applications.

• Provide consultative technical support for local and remote servers.

• Manage patch deployment and approved security solutions, including antivirus, malware, and spyware protection.

• Manage and support virtualized infrastructure while ensuring business continuity and operational resilience.

• Troubleshoot complex network, server, workstation, application, and connectivity issues.

• Provide backup security help desk support and frontline technical support for the Daytona campus.

• Support network printers, logon scripts, antivirus applications, and other network-related services.

• Maintain security as a core consideration across all infrastructure and IT operations.

• Plan and manage implementation of new technologies, including wireless solutions and network modernization initiatives.

• Advise management on network architecture, infrastructure strategy, security, and technology best practices.

• Mentor technical staff, share knowledge, and promote consistent operational practices.

• Respond effectively to high-priority incidents and make sound technical decisions during emergency situations.

Required Qualifications

• Strong experience managing enterprise network operations and IT infrastructure.

• Demonstrated experience establishing IT strategy and aligning technology initiatives with business objectives.

• Experience managing network operations, data security, network equipment, and secure application environments.

• Strong knowledge of network architecture and enterprise infrastructure best practices.

• Hands-on experience developing, configuring, maintaining, supporting, and optimizing network hardware, software, and communication links.

• Experience with routers, switches, firewalls, VPNs, wireless networks, and VoIP.

• Experience managing service levels for data and voice networking infrastructure and advanced phone systems.

• Strong experience with:

• Active Directory

• DNS

• Group Policy

• Windows desktop operating systems

• Windows server environments

• Experience planning and implementing new network technologies with an emphasis on performance, availability, reliability, and security.

• Experience coordinating daily activities across large-scale or statewide network environments.

• Ability to troubleshoot and resolve complex hardware, software, server, and network issues.

• Experience with ATM, Frame Relay, leased-line design, and router configuration.

• Working knowledge of Microsoft Teams and SharePoint.

• Proficiency with Microsoft Excel, PowerPoint, Visio, and Word.

• Strong verbal and written communication skills with the ability to translate business requirements into technical specifications.

• Ability to communicate complex technical concepts effectively to non-technical stakeholders.

• Strong leadership, mentoring, time-management, and organizational skills.

• Ability to prioritize and execute critical tasks in high-pressure and emergency situations.

• Demonstrated ability to independently learn and adopt new technologies with minimal guidance.

Education

Bachelor of Science or Bachelor of Arts degree in Computer Science, Information Systems, or a related discipline.

Relevant professional experience may be considered in lieu of the degree.