Network Operations Manager

Hi,

Greetings!!

Anunta Technology Management Services is a leading digital workspace and cloud solutions company headquartered in Mumbai, India. Founded in 2012, the company specializes in Virtual Desktop Infrastructure (VDI), Desktop-as-a-Service (DaaS), cloud migration, endpoint management, and managed IT services. Anunta helps organizations build secure, scalable, and high-performance digital workspaces for hybrid and remote employees. The company has a strong global presence with offices and operations across India, the United States, Canada, Singapore, the UAE, and Australia, serving enterprise customers in industries such as banking, healthcare, manufacturing, retail, and IT. Through partnerships with major technology providers like Microsoft, AWS, Google Cloud, and Omnissa, Anunta delivers digital workplace solutions to organizations around the world.

We have urgent openings for Anunta Technology Management Services for the position Network Operations Manager for Navi Mumbai Location.

Company Website :- #1 Trusted Cloud Based VDI Service Provider - Anunta Tech

Role: - Network Operations Manager

Experience: - Min 10 years

Location: - Navi Mumbai

Notice Period: - Immediate Joiners

Shift timings and working days: - 24*7 Support, Rotational shift (Day Shift and Night Shift), 5 days

Graduates with Excellent communication skills

Job Description:

1. Network Knowledge Basic to advanced knowledge of Routers, Switches, Firewalls, Wi-Fi, Versa SD-WAN, and VPN.

2. Incident Management Handle branch-down incidents, link failures, device failures, and critical network issues.

3. Team Management Manage L1/L2 engineers, allocate tickets, monitor workload, and ensure proper shift coverage.

4. SLA Management Ensure tickets are resolved within the agreed SLA and minimize branch downtime.

5. ISP Coordination – Coordinate with Internet Service Providers for link failures, escalations, and service restoration.

6. Troubleshooting – Guide engineers in identifying network issues and ensuring timely resolution.

7. Configuration Management – Oversee device configuration backups, changes, upgrades, and compliance.

8. RCA Management – Review Root Cause Analysis (RCA) reports for major incidents and implement preventive actions.

9. Reporting and MIS – Prepare daily/weekly/monthly reports covering ticket volume, SLA, branch downtime, device failures, and trends.

10. Escalation Management – Handle critical incidents and coordinate with clients, internal teams, vendors, and service providers.

11. Vendor and RMA Management – Track faulty devices, replacement timelines, and hardware warranty claims.

12. Client Management – Conduct review meetings, share operational updates, and manage client expectations.

13. Process Improvement – Identify recurring issues, reduce ticket backlogs, automate repetitive tasks, and improve operational efficiency.

14. Audit and Compliance – Ensure access control, configuration standards, documentation, and operational procedures are followed.