Network Operations Supervisor - J13095

About the Role

We are seeking a highly experienced Network Operations Supervisor to oversee mission-critical network infrastructure and manage a dedicated on-site engineering team. This is a dynamic, multi-faceted leadership role that blends deep technical network operations with team administration and project coordination. As a senior technical authority on site, you will ensure strict SLA compliance, drive infrastructure maintenance, and deputize for leadership duties.

Key Responsibilities:

• Plan, schedule, and lead comprehensive network maintenance activities, including firmware upgrades, bug fixes, configuration changes, and system testing.
• Proactively monitor enterprise network performance, analyze security logs, and review capacity utilization to guarantee optimal system health and resilience.
• Direct and mentor a team of on-site shift engineers, orchestrating rapid service recovery protocols and ensuring absolute compliance with stringent SLA requirements.
• Act as the primary on-site project coordinator, taking full ownership of team administration, HR workflows, roster scheduling, and leave management for the engineering staff.
• Manage the end-to-end workflow of Access Control List (ACL) review requests, overseeing the administrative processes and collaborating with the broader supervisory team on technical execution.

Qualifications & Experience:

• Diploma or above in Information Technology, Computer Science, Network Engineering, or a related technical discipline.
• A minimum of 8 years of robust, hands-on experience in enterprise network support, infrastructure operations, and shift supervision.
• Active professional-level networking certifications, specifically CCNP or HCIP, are mandatory for this position.
• Expert-level credentials (e.g., CCIE or HCIE) or major vendor specialist certifications relevant to enterprise network environments will be considered a massive advantage.
• Strong organizational and administrative capabilities, exceptional problem-solving skills, and the ability to lead a technical workforce in a high-pressure, SLA-driven environment.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume(at)pinpointasia(dot)com and put Network Operations Supervisor - J13095 in the subject header.