Network Operations Technician (Data Centre, Johor)

Responsibilities:

• Supervise and feedback Telecom dark fiber deployment progress at Data center campus ingress

• Supervise and feedback Telecom troubleshooting progress at remote relay/OLA / fiber break location

• Monitor and feedback high risk activity along Telecom's diverse dark fiber , External building and internal building fiber route to datahall

• Monitor and feedback ISP service provider system commissioning progress

• Supervise and feedback daily onsite project work progress across multiple project locations

• Ensure vendor's work is ontrack within project schedule

• Ensure onsite project risk and issues are feedback regularly to stakeholders

• Ensure strict adherence and compliance of onsite work to network internal SOP/ technical standards

• Provide regular reporting on progress as required (move, change, support request ) and develop continuous improvement capabilities

• Coordinate related administrative matters to ensure vendor's smooth entry into site for work

• Ensure onsite project risk has been highlighted promptly and execution of solution

• Participate in various site surveys and pre-work to establish a clear project work plan

• Provide onsite support during scheduled maintenance / change events

• Supervise and feedback site progress during network high risk activity, vendor working in SC room

• Troubleshoot and resolve hardware, network, and connectivity issues in a timely manner.

• Conduct network preventive inspections to reduce downtime and operational risks.

• Monitor and respond promptly to network alerts and incidents and provide first response accurate update

• Oversee day-to-day network operations onsite , ensuring alignment with business and compliance requirements.

• Ensure adherence to Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs).

• Support and lead small-to-large scale projects, including migrations and expansions.

• Responsible for setting up the network remote working environment.

• Conduct on-site upgrade work for the switch / debugging work.

• Assist in troubleshooting optical cable faults.

• Assist network engineers in troubleshooting network faults and determining the root cause.

• Oversee and supervise vendors working in live supercore network data hall.

• On-site management of network decommissioning project.

Requirements:

• 3 years of experience preferably in Data Centre or Critical infrastructure industry

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and power meters to OTDRs.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping and bit error rate to power, delay, loss, reflectance and dispersion.

• Industry standard certifications are advantageous.

• Flexibility to support after office hours during incident

• Willingness to travel across multiple sites (up to 40-50km apart)