Network Quality Assurance Specialist

Key Responsibilities

• Analyze data for key logistics services (same-day, next-day, self-pickup, sea freight, etc.) and provide operational support.
• Monitor network quality by analyzing delivery performance, customer complaints, lost/damaged parcels, AI quality control, and operational data to identify trends and recommend improvements.
• Support major projects through data extraction, analysis, performance evaluation, and progress tracking.
• Prepare daily, weekly, monthly, and ad-hoc network quality reports.
• Monitor end-to-end delivery operations, identify quality issues, and assist in implementing improvement plans.
• Develop data models and performance metrics to support business decisions.
• Collaborate with cross-functional teams to resolve data-related issues and drive projects.

Requirements

• Ability to work under pressure and manage multiple tasks.
• Strong analytical and problem-solving skills.
• Basic to intermediate data analysis and processing skills.
• Good communication and cross-functional collaboration abilities.
• Experience in the courier, express, or logistics industry is preferred.
• Willing to travel for site visits when necessary.