Network Security Engineer

Job description TAC engineer Netskope

Primary Skills:

• Excellent Communication Skills.
• Networking & Protocols: TCP/IP, OSI Model, Routing & Switching, Network Troubleshooting.
• Security Architecture: Next-Gen Firewalls (NGFW), Proxies, SSL/IPSec VPN, SSO, Identity & Access Management.
• Threat & Data Management: DLP, Encryption Gateways, Vulnerability Management, IDS/IPS.
• Tools & Analysis: Wireshark, tcp dump, HAR Captures, Netstat, Traceroute.
• Global Operations: International Technical Support, Cross-Functional Communication.
• Credentials: CCNA Certified

Education:

• Bachelor’s degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience

Experience:

• Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.

Roles and Responsibility of Level 1 Engineer

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Check the case queue and clear the cases in it before the end of the shift
• Help customers with Netskope products and services.
• Update ZD with case updates and set SLA accordingly
• Manage caseloads & backlog in a timely manner, drive them for a closure
• Take ownership for problem resolution, problem reproduction and escalation.
• Escalate cases to the L2 team whenever required with proper documentation.

Regards ,

Revathy .k