Network Security Engineer II (L2)

The Network Engineer II (L2) provides advanced network and security operational support in a fast-paced environment. The role serves as a subject matter expert in one or more network/security domains , handling complex troubleshooting, changes, escalations, and incident resolution.

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Requirements

Key Responsibilities

• Monitor and troubleshoot enterprise network and security infrastructure.
• Handle complex incidents, escalations, and operational changes.
• Perform advanced network troubleshooting across routing, switching, DNS, VPN, and related connectivity.
• Investigate security alerts and resolve issues within the team’s scope before escalation.
• Support and troubleshoot Palo Alto, Gigamon, and Forescout technologies.
• Understand dependencies across Windows/Linux systems, applications, network paths, and infrastructure.
• Provide technical guidance and escalation support to L1 engineers.
• Maintain accurate incident, change, and troubleshooting documentation.
• Participate in weekend on-call coverage as required.

Required Qualifications

• 5+ years of relevant network/security experience.
• Strong networking fundamentals and advanced troubleshooting capabilities.
• Demonstrated experience supporting enterprise network and security environments.
• Ability to serve as an SME in one or more areas such as network, endpoint, email, or cloud security.
• Strong understanding of infrastructure connectivity, VPNs, IP networking, routing, and switching.
• Strong troubleshooting, communication, and escalation-management skills.

Preferred Technical Experience

• Palo Alto
• Gigamon
• Forescout
• Network/security monitoring and incident-response platforms

Preferred Certifications

• Cisco CCNA or higher
• Palo Alto certification
• CompTIA Security+
• Other relevant networking or cybersecurity certifications

Work Environment

• Hybrid role, with an initial onsite ramp-up period.
• Operational coverage includes weekday shifts and weekend on-call requirements.
• The L2 resource may be particularly important for on-call coverage because the role is expected to remediate more complex issues before further escalation.

Benefits

Benefits

Why Join Black Birch Technology Group?

• Competitive salary package.

• Paid sick days.

• Private health insurance.

• Christmas bonus.

• Performance-based incentives.

• Continuous training and professional development opportunities.

• Opportunity to obtain and expand industry-specific technical certifications.

• Opportunities for career growth within a growing organization.

• Remote work environment.

• Opportunity to work directly with U.S.-based clients and modern security technologies.

• Exposure to access control, CCTV, networking, intercom, and integrated security platforms.

• Supportive culture that values employee well-being and professional growth.