Network Security Engineer (Resident, KLIA)

AceTeam Networks is committed to taking IT beyond with our customers and striving to be the best, while strengthening our focus on becoming a people-centric company and going beyond technology. We are seeking a Network Security Engineer to provide dedicated on-call support at Kuala Lumpur International Airport (KLIA).

Key responsibilities :

1.⁠ ⁠Network Security & Incident Support

Provide first-line support and troubleshooting for Firewalls, WAF (Web Application Firewall), VPN, IDS/IPS, access control, and network connectivity.

Assess, categorize, and prioritize IT incidents using BMC Remedy ITSM.

Log, update, monitor, and follow up on tickets to ensure timely resolution and SLA compliance.

Escalate complex issues to L2/L3 teams according to the escalation matrix.

Provide complete incident details, troubleshooting steps, screenshots, and relevant documentation for escalation.

2.⁠ ⁠Security Monitoring & Response

Monitor network security systems, dashboards, and security alerts.

Identify and respond to potential security threats, intrusion attempts, and unauthorized access.

Support incident response and security risk mitigation.

Work closely with security and technical teams to resolve security incidents.

Ensure compliance with ITIL, ISO 27001, and relevant security procedures.

3.⁠ ⁠CMDB & Asset Management

Maintain accurate CMDB records for network security assets, configurations, and relationships.

Update asset and configuration information following network infrastructure changes.

Ensure CMDB data remains accurate and up to date.

4.⁠ ⁠Monitoring & Reporting

Monitor ticket queues, SLA performance, and recurring incidents.

Prepare reports on incidents, ticket backlog, and SLA compliance.

Identify recurring issues and recommend improvements to network security and ITSM processes.

5.⁠ ⁠Documentation & Knowledge Management

Maintain up-to-date SOPs, troubleshooting guides, and knowledge base articles.

Document troubleshooting steps, solutions, and workarounds.

Contribute to knowledge sharing and initiatives to reduce recurring network security incidents.

6.⁠ ⁠On-Call Support

Provide on-site network security support during regular working hours and after office hours on call standby support.

Respond promptly to urgent and mission-critical network security incidents.1.⁠ ⁠Network Security & Incident Support

We are looking for an individual with:

• Bachelor’s Degree in Computer Science, Information Security, or a related field.
• 1-3 years of experience in network security engineering, incident management, and troubleshooting.
• Strong knowledge of firewalls, IDS/IPS, VPNs, endpoint security, and network monitoring tools. FCP/NSE4 certification is required.
• Hands-on experience with BMC Remedy ITSM, ITIL processes, and CMDB management.
• Familiarity with SIEM tools, network security protocols, and security frameworks such as ISO 27001, NIST, and ITIL.
• Ability to work independently in a high-pressure and mission-critical environment.

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Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person