Network Shift Coordinator

JOB RESPONSIBILITIES:

• Operated and maintained LAN/WAN/WLAN.
• Handled incidents and service requests, device configuration, patching, backups, monitoring, and project support.
• Operate, support, and improve enterprise network services in line with agreed SLAs and operational standards.
• Perform incident troubleshooting, change execution, root-cause analysis, documentation, and escalation as required.
• Coordinate with business units, project teams, vendors, and internal IT stakeholders for network delivery and support.

TECHNICAL ABILITIES:

• TCP/IP
• VLANs
• Routing/Switching
• Wi-Fi.
• VPN
• Basic firewall administration
• Monitoring tools
• Troubleshooting
• Documentation
• ITIL fundamentals

JOB QUALIFICATIONS:

• 3–5 years total; 2+ years in L2 network administration experience in Network or related IT service delivery
• Self-motivated, eager to learn in the IT profession
• Experience in International scope
• Team player must be able to work with people within and outside of the IT department
• Customer service oriented
• Excellent communication skills, verbal and written. English speaking mandatory
• Ability to analyze and synthesize situations and understand the business constraints

Job Types: Full-time, Fixed term

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• How much is your expected salary? (Do not leave blank)
• Are you willing to work in a Hybrid setup in Alabang, Muntinlupa (3 days RTO, 2 days WFH per week)?
• Are you willing to work in a Shifting schedule?

Work Location: Hybrid remote in Alabang