Network (SPX Express)​​

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Own the speed KPI strategy — set targets, align with stakeholders and management across departments, and translate this into clear, functional-team-level accountabilities end-to-end
• Drive performance to target — lead initiatives execution, tracking progress, and course-correcting to keep performance on track
• Lead and develop the team — build, manage, and grow a high-performing team; set clear roles and accountabilities, coach for capability, and ensure the team can develop and manage initiatives efficiently
• Design and pitch improvement strategies — identify gaps and opportunities, and develop new initiatives to lift speed performance organization-wide
• Turn data into decisions — analyze performance data to surface business insights, and use these to prioritize and steer initiatives that maximize impact
• Report speed performance to leadership — regularly report results, plans, and new initiatives to senior management, and proactively flag and escalate when performance deviates from target — with a clear read on root cause and recovery plan
• Manage cross-functional alignment — act as the connective tissue between functional teams, resolving conflicting priorities that impact speed
• Benchmark the performance — benchmark against industry best practices and bring in new methodologies or tools to keep the speed function ahead of the curve

Requirements:

• Bachelor's degree in Business, Logistics, Supply Chain, Engineering, or a related field
• Minimum 5-7 years of experience in strategic management, performance management, or a related field, with proven ownership of KPI-driven initiatives
• Proven experience managing KPI targets and driving cross-functional alignment across departments
• Strong stakeholder management skills, with experience presenting to Director/senior leadership level
• Strong analytical and data-driven mindset — able to translate performance data into actionable insights
• Experience leading and developing a team, including setting goals, coaching, and performance management
• Excellent communication and presentation skills, both written and verbal
• Proficiency in Excel/Google Sheets required; experience with SQL, Tableau, Power BI, or similar tools is a plus
• Comfortable working in a fast-paced, target-driven environment with frequent ad-hoc problem solving
• Strong ownership men