Network Support Engineer 1

Role & responsibilities

• Provide L1 technical support for Broadband, FTTH and ILL connectivity.
• Diagnose and resolve internet, router, Wi-Fi and network connectivity issues.
• Configure and troubleshoot routers, ONTs, switches and Wi-Fi devices.
• Monitor network performance using NMS and monitoring tools.
• Perform basic diagnostics using Ping, Traceroute, DNS, DHCP and IP configuration.
• Create, update and close support tickets within defined SLA timelines.
• Coordinate with NOC and field engineers for installation, maintenance and fault resolution.
• Escalate complex technical issues to senior engineers/NOC teams.
• Keep customers informed about issue status and resolution timelines.
• Maintain network documentation, equipment and inventory records.

Preferred candidate profile

• 2-7 years of experience in ISP, NOC, Network Support or Technical Support.
• Strong knowledge of TCP/IP, IPv4, Subnetting, DHCP, DNS, NAT and VLANs.
• Hands-on exposure to routers, switches, ONTs and Wi-Fi troubleshooting.
• Experience/knowledge of Broadband, FTTH and ILL connectivity.
• Familiarity with Cisco, MikroTik, Huawei or Ubiquiti is an added advantage.
• Strong network troubleshooting, analytical and problem-solving skills.
• Good communication and customer-handling abilities.
• Comfortable working in rotational shifts and SLA-driven environments.
• Eager to learn and build a career in ISP, Networking and Telecom.

Perks and benefits

Cell phone reimbursement

Health insurance

Provident Fund