Network Support Engineer

We're supporting a growing a scaling specialist security organisation in Cologne that is looking for a Network Support Engineer to join its support team.

You'll work in a managed service environment, supporting customer network and security infrastructure and helping resolve technical issues across LAN, WAN, VPN and firewall environments.

What you'll be doing:

• Troubleshooting network and security incidents within 2nd level support
• Administering and operating firewall environments and Implementing firewall rule changes and security optimisations
• Diagnosing issues across LAN, WAN, VPN, routing and switching
• Monitoring and maintaining customer environments whilst supporting customer projects and new network/security implementations
• Supporting 1st level teams with technical escalations
• Investigating security events and supporting incident response
• Documenting incidents, changes and technical solutions

What we're looking for:

• Strong understanding of TCP/IP, routing, switching, VLANs, VPN, DNS and DHCP
• Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard
• Experience with monitoring and ticketing systems
• Strong troubleshooting and analytical skills
• Linux knowledge & experience
• Comfortable communicating directly with customers in German and English
• A genuine growth mindset in learning and developing further within network and cyber security

Nice to have:

• Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard
• SIEM or security monitoring experience
• Past experience Red Hat, Ubuntu or Debian