Network Support Engineer

Network Support Engineer

The Network Support Engineer role is the perfect entry level technical position for someone with a passion for customer service, an astute problem solver, has an innate ability to navigate a wide range of technical issues, and is a quick learner. The ideal person will thrive in a fast-pasted and dynamic environment, loves talking with people, and enjoy working in a team environment. If being a member of the service desk team at a small local office, focused on helping small to mid-sized businesses perform better, grow faster, and achieve more by leveraging technology sounds appealing to you, we’d love to hear from you!

As a Network Support Engineer your responsibilities include:
· Be the first point of contact for customers by phone, email, or automated alerts from our remote monitoring and management tool.
· Provide initial triage work on customer issues: clearly define the problem, identify its seriousness, and determine the appropriate response.

· Handle customer issues, keeping the customer up to date with progress and answering any questions they may have.

· Configure and install new workstations.

· Perform network infrastructure troubleshooting.

· Repair, install, manage and support servers, personal computer hardware, and peripherals.

· Monitor and maintain network systems and troubleshoot problems that arise in client networks.
· Follow the Tier 1 process and documentation requirements for all tickets processed. · Serve as an internal Customer Advocate for the specific clients assigned to you. Skills, Knowledge and Experience:
· Exceptional customer service and communication skills. Has the ability to articulate technical issues to non-technical people.

· Strong written communication skills in documentation and communicating with customers through multiple platforms.

· Experience following process and familiarity with using CRM systems.

· A college degree in computer science or related field, preferred.

· You must have a good driving record as you may be asked to drive either your own vehicle or a company car on service calls.

· At least one years’ experience (or equivalent education) in the following areas:

Þ Windows PCs:

o Install and manage Windows operating systems in both Workgroup and Domain environments.

o Set up new PCs and migrate applications/data from old PC to new PC

o Working knowledge of common Windows applications (Office 365, Adobe apps etc.)

o Troubleshoot and repair common hardware problems to the subassembly level (power supply failure, hard drive failure, video graphics card failures, etc.)

Þ Windows Servers

o Implement and manage Active Directory and DNS services

o Setup and manage network security and file/folder security

o Manage certificates in Certificate Authority

o Manage print servers

Þ Exchange Servers

o Configure mail security, e.g. sender policy, recipient filtering, block lists

o Backup/restore mailboxes and public folders

o Database and PST management

o Outlook Web Access

Þ Other Required Skills

o Virus removal

o Spam counter-attack strategies

o Manage and troubleshoot Local Area Networks

We offer competitive salaries, excellent benefits, challenging work, opportunities for career growth, ongoing training, and a great team to work with and learn from.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person