Network Support Engineer

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows and macOS operating systems.
• Diagnose and resolve hardware, software, network, and peripheral-related issues.
• Install, configure, and support Microsoft Office 365 and other business applications.
• Create and manage user accounts, passwords, and permissions using Active Directory.
• Configure and troubleshoot Microsoft Outlook, email clients, and mailbox-related issues.
• Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, and network connectivity issues.
• Perform software installations, upgrades, patches, and antivirus updates.
• Maintain accurate IT asset inventory for laptops, desktops, accessories, and other equipment.
• Coordinate with vendors for hardware warranty, repairs, replacements, and technical support.
• Log, track, and resolve incidents and service requests through an IT ticketing system.
• Provide technical support for meeting room AV equipment and video conferencing platforms.
• Webex troubleshooting and support is mandatory.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person