NETWORK SUPPORT ENGINEER

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

---

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Vibrant City Location: Work in Eastwood

---

As an Network Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

---

Ideal Technical Profile

• Experience in technical or product support, preferably in a customer-facing role
• Basic knowledge of networking concepts, including routing, switching, and firewalls
• Strong technical aptitude and ability to learn new technologies quickly
• Excellent written and verbal English communication skills
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple customer requests and prioritize tasks effectively
• Professional and customer-focused approach
• Good to have: Basic Python/BASH, SQL, Zendesk, JIRA, Slack, or experience with Cisco, Fortinet, and SonicWall

Your Impact Starts Here

Technical Support & Troubleshooting

• Provide friendly and accurate technical support through chat, email, phone, and web
• Identify, troubleshoot, and resolve customer technical issues
• Guide customers through troubleshooting steps and solutions
• Manage a high volume of support requests while maintaining service quality

Customer & Team Collaboration

• Work closely with Engineering, Partner Success, and Sales teams to resolve customer concerns
• Gather and communicate customer feedback to support product improvements
• Maintain and update knowledge base articles and support documentation
• Build positive and long-term customer relationships

Other Key Responsibilities

• Document customer issues, solutions, and feedback accurately
• Identify recurring issues and recommend improvements
• Stay updated on product features and technical processes
• Support other technical and customer service initiatives as needed

---

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

---

Make the most of our 100% virtual recruitment. Apply today!