Network Support Engineer

Job highlights

• Excellent Communication Skills . Must be able to face customer directly to explain the problem .

• Typically we have a warm handover but in case there is need for all hands on deck r the engineer is well versed on the problem,there may be situations where he may have to come to rescue .

• Strong Networking experience with good debugging skill related to network issue ranging from L2 through L7

• Understanding of Routing Protocols / Firewall / Load Balancers

• Ability to understand customer issue and convert them into problem reproduction internally

• Good Documentation skills

• Ability to create customer facing Root Cause Analysis Documents / KB Articles

• Must have Customer Support background and understand nuances of Customer Escalations

• Must know when to engage engineering and when not to by assessing the situation and impact

• Must be able to file defects on products when a problem has been identified

• Must have a good understanding of Follow The Sun Model and be able to handover to next region

• Excellent Communication Skills

• Must be able to face customer directly to explain the problem

• Communicate effectively

• Good understanding of Release Management

• Ability to work for extended hours based on criticality of escalation

• Typically we have a warm handover but in case there is need for all hands on deck r the engineer is well versed on the problem, there may be situations where he may have to come to rescue

• This is atypical but one has to be willing to in case a situation arises

• Must be able to work on escalation if and when it comes during holidays and weekends

Good to have:

• Good hands on experience in Network Virtualization
• can be Citrix / VMware or other hypervisor platforms
• Any experience in debugging and troubleshooting NSX
• V | NSX-T and VMware ESX is an added bonus