Network Support Engineer

Job Overview

We are seeking a dynamic and detail-oriented Network Support Engineer to join our innovative IT team. In this role, you will be at the forefront of maintaining, troubleshooting, and optimizing our complex network infrastructure. Your expertise will ensure seamless connectivity across LAN (Local Area Network), WAN (Wide Area Network), and data center environments, supporting the organization’s digital operations. This position offers an exciting opportunity to work with networking technologies, implement high-availability solutions, and contribute to the security and efficiency of our IT infrastructure. If you thrive in a fast-paced environment and possess a passion for network engineering, we want to hear from you!

Responsibilities

• Plan, build, maintain, and scale LAN, WAN, wireless, and SD-WAN network solutions.
• Programs and configures network related devices such as layer 2/layer 3 switches, routers, firewalls.
• Ability to configure and manage access lists and policies.
• Monitors network performance to determine if adjustments need to be made.

· Create and update network diagrams: Develop and maintain comprehensive diagrams that show both physical and logical network layouts, including topologies, hardware, and software.

• Designs, configures, and tests networking hardware, software, computer hardware, and operating system software.

· Document configurations: Record and maintain detailed information on network devices, IP addressing, subnetting, VLANs, and other configurations.

• Operates master consoles to monitor the performance of networks, firewalls, and computer systems.
• Implement and track changes: Incorporate version control and change history into all documentation to track modifications and ensure accuracy.
• Maintains and administers computer networks and related computing environments including systems software, applications software, hardware, network devices, firewalls, and configurations.
• Coordinates computer network access and use.
• Protects data, software, and hardware by coordinating, planning, and implementing network security measures.
• Troubleshoots, diagnoses, and resolves hardware, software, network devices, firewalls, and other network and system problems.
• Confers with network users and third-party vendors to solve existing system problems.
• Utilizes the IT Ticketing system to field service tickets and document change control, as used by the Credit Union.
• Assists and trains Credit Union staff, and members on various computer, network, and phone system related applications as well as security initiatives and policies

Knowledge of Microsoft Group Policies and Active Directory to efficiently manage security, user, and computer resources

Experience

· Bachelor’s degree in information technology related field of study with a network engineering and security focus, or technical certifications with similar disciplines. At least 3 years’ experience working as a Network Support Technician.

· Strong understanding of network infrastructure, architecture, connectivity, security, and network hardware in a Microsoft Hyper-V environment.

· Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.

· Knowledge of application transport and network infrastructure protocols.

· Ability to create accurate network diagrams and documentation for design and planning network communication systems.

· Proficiency in implementing firewall rules and access control policies.

· Familiar with the design, implementation, and support of SD-WAN infrastructure

Pay: $86,000.00 - $98,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person