Network Support Engineer

Front-line support for customer inquiries and issues via email and phone;

Diagnose and troubleshoot product configuration and functional issues remotely and onsite;

Effective escalation to Level 2 or product vendor for action and resolution;

Able to handle flexible working hours on demand basis;

Able to handle shift work (allowance applicable);

Maintain rapport with customers and competence in managing vendors; and

Any other ad-hoc duties assigned.

Job Requirement

Degree/Diploma in Computer Science / IT Technology or equivalent

Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage

With working experience in an SI or distributor environment with network security skillset is a plus

Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security

Ability to work under pressure with minimal supervision

Excellent in communication and analytical skills

Positive working attitude and team player

Shift work arrangement

Willing to work extended office hours when needed

Entry level are welcome to apply

Pacific Tech Pte Ltd is a Value Added Distributor, providing Network/ Cyber Security, DCIM and Data Protection/ Continuity solutions to various market verticals in the ASEAN region. Our group has business coverage in Singapore, Brunei, Malaysia, Cambodia, Myanmar, Laos, Indonesia, Thailand, Philippines and Timor Leste with over 1,000 Partners over the region. Pacific Tech is currently distributing Arcserve, BT Diamond, Druva, eWAll, Extreme Networks, Fortinet, KEMP, Lastline, No Limits Software, Procera, Radware, Sangfor, SecureAge, Sockect, SoftFoundry, Sophos, Thales, Tibco and Vasco.

We at Pacific Tech believes in providing Top Class Service by combining our strong technical knowledge and industry leading products from Network and Cyber Security such as Firewall, Antivirus, Content Filtering, Intrusion Prevention, Antispam, Web Application Firewall, DDOS, APT, Encryption, 2 factor authentication, Application Delivery, Internet Access Management, Wan Optimization/ Caching and Deep Packet Inspection to Data Protection such as Endpoint Security, Encryption, DLP, Secure Access, VDI, Backup, File Sharing, Data Analytics, Log Management and DCIM.