Network Support Engineer

Desktop Support Engineer

Employment Type: Full-Time (FTE)

Position Type: Non-Dispatch

Work Arrangement: Office-based

Location: Adecco, 22/F, Shui On Centre, 6–8 Harbour Road, Wan Chai, Hong Kong

Department: Information Technology / IT Support

Staffing Requirement: FTE with Backfill

Job Summary

We are looking for a skilled Desktop Support Engineer to provide day-to-day technical support for desktop computers, laptops, printers, software applications, and other IT equipment at the Hong Kong office. The successful candidate will troubleshoot technical issues, install and configure hardware and software, maintain desktop systems, and ensure employees can work efficiently.

Key Responsibilities1. Desktop and Laptop Support

• Install, configure, and maintain desktop computers and laptops.
• Troubleshoot hardware, software, operating system, and performance issues.
• Support Windows 10/11 and standard business applications.
• Diagnose and resolve system errors, boot issues, and application crashes.
• Replace or upgrade computer components and peripherals when required.

2. Hardware and Peripheral Support

• Install and configure printers, scanners, monitors, docking stations, keyboards, and other peripherals.
• Troubleshoot printer connectivity and printing issues.
• Set up employee workstations and verify equipment functionality.
• Maintain an inventory of IT hardware and assigned equipment.

3. Software Installation and Configuration

• Install, configure, and update approved software applications.
• Troubleshoot application errors and compatibility issues.
• Perform operating system updates, security patches, and software upgrades.
• Support Microsoft 365 applications, Outlook, Teams, and other business tools.
• Assist with software deployment and standard desktop configurations.

4. User Account and Access Support

• Assist users with password resets and login problems.
• Troubleshoot domain account, email, and access-related issues.
• Support Active Directory and Microsoft Entra ID administration as authorized.
• Assist with employee onboarding and offboarding, including workstation preparation and access changes.

5. Network and Connectivity Troubleshooting

• Troubleshoot desktop connectivity issues involving LAN, Wi-Fi, VPN, and internet access.
• Verify network configurations, including IP addresses, DNS, and DHCP settings.
• Resolve access issues involving shared folders, network printers, and business applications.
• Escalate advanced network issues to the network administration team.

6. IT Service Desk and Ticket Management

• Receive, log, prioritize, and resolve desktop support incidents and service requests.
• Maintain accurate ticket updates and document troubleshooting steps.
• Escalate unresolved issues to the appropriate technical team.
• Follow company procedures and service-level agreements (SLAs).
• Communicate clearly with users regarding issue status and resolution.

7. Security and System Maintenance

• Ensure desktop systems have approved antivirus and endpoint protection software.
• Apply security updates and patches according to company policy.
• Follow IT security guidelines and data protection procedures.
• Assist with backup, recovery, and endpoint compliance activities as assigned.
• Report suspected security incidents to the appropriate team.

8. Documentation and Asset Management

• Maintain accurate records of desktop hardware, software, and assigned assets.
• Document installations, repairs, replacements, and configuration changes.
• Maintain standard operating procedures and troubleshooting guides.
• Ensure equipment is properly tracked and stored.
• Keep workstations organized and operational.

Required Skills and Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in desktop support, IT support, or a service desk environment.
• Good knowledge of Windows 10/11 operating systems.
• Familiarity with Microsoft 365, Outlook, Teams, and common office applications.
• Basic knowledge of Active Directory, Microsoft Entra ID, and user account management.
• Understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Experience installing and troubleshooting desktops, laptops, printers, and peripherals.
• Familiarity with IT ticketing systems and remote support tools.
• Strong troubleshooting, communication, and customer service skills.
• Professional working proficiency in English; Cantonese or Mandarin language skills would be an advantage.

Employment Details

• Job Title: Desktop Support Engineer
• Employment Type: Full-Time (FTE)
• Position Type: Non-Dispatch
• Staffing Requirement: FTE with Backfill
• Work Arrangement: Office-based
• Work Location: Adecco, 22/F, Shui On Centre, 6–8 Harbour Road, Wan Chai, Hong Kong

Ideal Candidate

The ideal candidate is customer-focused, technically proficient, and capable of resolving desktop hardware and software issues efficiently. They should be comfortable supporting end users, managing IT service tickets, maintaining workstation functionality, and collaborating with the broader IT team.

Position Summary The Desktop Support Engineer will be responsible for internal desktop, laptop, software, and peripheral support at the Hong Kong office. This is a full-time, office-based, non-dispatch position requiring hands-on technical troubleshooting, end-user support, asset management, and adherence to IT security and service delivery standards. The role is structured as an FTE position with backfill coverage as required.