Network Support Engineer in Noida

Role & responsibilities

Qualification-Any Graduate

Exp-2+yrs

Job Location- Noida sec 16

Shift-24 by 7

• Monitor network infrastructure, connectivity, and alerts using network monitoring tools.
• Provide L1 support for LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
• Troubleshoot basic network issues related to switches, routers, access points, firewalls, and network devices.
• Perform basic troubleshooting using Ping, Tracert/Traceroute, IPConfig/IFConfig, NSLookup, Telnet, etc.
• Troubleshoot IP addressing, DNS, DHCP, gateway, and connectivity-related issues.
• Perform basic VLAN and port-level troubleshooting.
• Check network device/interface status, link status, errors, and utilization.
• Coordinate with ISP, OEM, and L2/L3 network teams for complex issues.
• Create, update, and maintain incidents and service requests in the ITSM/ticketing tool.
• Follow incident management, escalation, and SLA processes.
• Perform remote troubleshooting and provide support to end users.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Monitor network alerts and escalate critical/P1 issues as per escalation matrix.
• Assist in network device configuration changes under the guidance of L2/L3 teams.
• Support network installations, patching, cable connectivity, and basic rack/device checks.
• Maintain network-related reports and daily operational checklists.

Interested candidates can send their cvs at [email protected] or call on 8448300219