Network Support Engineer intern

Key Responsibilities

• Install, configure, and maintain LAN, WAN, Wi-Fi, routers, switches, and other network devices.
• Monitor network performance, connectivity, and availability.
• Troubleshoot network connectivity, internet, Wi-Fi, VPN, and hardware-related issues.
• Configure and maintain routers, switches, access points, firewalls, and other networking equipment.
• Provide technical support to employees for network and system-related issues.
• Identify and resolve network failures and connectivity problems within minimum downtime.
• Manage IP addresses, DHCP, DNS, TCP/IP, and basic network configurations.
• Assist with network security, firewall configuration, access control, and security monitoring.
• Maintain proper documentation of network devices, configurations, IP addresses, and troubleshooting activities.
• Perform regular network checks and preventive maintenance.
• Assist in setting up networks for new employees, systems, offices, and projects.
• Coordinate with internet service providers and third-party vendors when required.
• Monitor and troubleshoot VPN and remote-access connectivity.
• Support server and cloud connectivity where required.
• Escalate complex technical issues to senior engineers or the appropriate technical team.
• Follow company IT policies, security procedures, and backup practices.

Required Skills

• Basic knowledge of networking concepts such as TCP/IP, LAN, WAN, DNS, DHCP, VPN, and VLAN.
• Knowledge of routers, switches, Wi-Fi, access points, and firewalls.
• Basic troubleshooting skills for network and connectivity issues.
• Familiarity with Windows and basic Linux networking commands.
• Understanding of IP addressing and subnetting.
• Knowledge of network security fundamentals.
• Good analytical and problem-solving skills.
• Good communication and teamwork skills.

Preferred Qualifications

• Diploma/B.E./B.Tech/B.Sc./M.Sc. in Computer Science, IT, Networking, or a related field.
• CCNA certification or equivalent networking knowledge is an advantage.
• Experience with Cisco, MikroTik, TP-Link, Fortinet, or similar networking equipment is an advantage.

Candidate Profile

• Good troubleshooting and logical thinking ability.
• Willingness to learn new networking technologies.
• Ability to work independently as well as in a team.
• Good communication with employees, clients, and technical teams.
• Responsible for responding to network issues and following up until resolution.

Key Performance Areas

• Network uptime and availability.
• Response and resolution time for network issues.
• Successful troubleshooting of connectivity problems.
• Proper network documentation and maintenance.
• Security and configuration compliance.
• Employee and client technical support.

Pay: ₹9,714.52 - ₹18,294.33 per month

Work Location: In person