Network Support Engineer L1

Roles and Responsibilities :

• Provide Level 1 (L1) technical support for network infrastructure, including troubleshooting and resolving issues related to LAN, WAN, DNS, DHCP, IP addressing, routing and switching.
• Troubleshoot complex network problems using various tools such as Cisco devices and TCP/IP protocols.
• Collaborate with other teams to resolve escalated issues that require coordination across multiple departments.
• Document all incidents and resolutions in a timely manner to ensure knowledge sharing among team members.

Job Requirements :

• 1-3 years of experience in Network Engineering or equivalent field.
• Strong understanding of networking fundamentals including LAN/WAN design principles and protocols like TCP/IP.
• Proficiency in configuring Cisco devices (routers/switches) for optimal performance.
• Experience with common network services such as DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol).