Network Support Engineer (Network & Firewall)

Job Responsibilities:

1. Network Infrastructure Support

• Provide administration, configuration, monitoring, and troubleshooting of network infrastructure, including LAN, WAN, VLANs,Wifi, Voice, routing, and switching.

• Manage and maintain network devices (e.g., Huawei, Cisco, Fortinet, Juniper) across data centre and branch environments.

• Perform capacity monitoring, performance tuning, and proactive network health checks to ensure high availability and optimal performance.

2. Firewall Management

• Administer and maintain firewall policies, rules, and access control lists (ACLs) across perimeter and internal firewalls.

• Review, process, and implement firewall change requests in accordance with change management procedures and security policies.

• Conduct periodic firewall rule audits, cleanup of obsolete rules, and compliance reporting.

• Support VPN configuration, remote access gateways, and network segmentation initiatives.

3. BAU Operations & Project Support

• Participate in network-related project workstreams, including infrastructure upgrades, branch network refreshes, and cloud network integration.

• Support incident response and problem management for network and security events, including coordination with cybersecurity teams.

• Maintain network documentation, including topology diagrams, IP address management, and firewall rule documentation.

• Contribute to network automation efforts (e.g., scripting, API-based configuration) where applicable.

Job Description:

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related discipline.

• Minimum 5 years of experience in network administration and firewall management in an enterprise environment.

• Hands-on experience with network security technologies, including next-generation firewalls (NGFW), intrusion detection/prevention systems (IDS/IPS), and VPN solutions.

• Industry certifications such as CCNA/CCNP, Fortinet NSE, or equivalent are preferred.

• Familiarity with banking network environments and regulatory security requirements is an advantage.