Network Support Engineer | Work from Office - Alabang | Morning Shift

We’re Hiring: Network Support Engineer

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Network Support Engineer
Work Arrangement: Work From Office
Location: Philippines - Alabang
Schedule: Morning Shift

Job description:

We are currently on the lookout for a new Network Support Engineer to join our team at Cloudstaff, the #1 Workplace Everywhere!

• Provide first-line network support through phone, email, and tickets
• Proactively maintain customer IT infrastructure, systems, and networking equipment
• Troubleshoot incidents remotely using diagnostic techniques and targeted questions
• Identify appropriate solutions based on customer issues and details
• Guide customers through troubleshooting and problem-solving processes
• Escalate unresolved or complex issues to appropriate support teams
• Maintain accurate incident logs, resolutions, and customer updates
• Ensure service level agreements are consistently met without missed conditions
• Identify process improvements and share customer feedback with internal team

Qualifications and requirements:

• IT degree or networking certification required; CCNA desirable.
• Strong customer service skills and client-focused approach.
• Understanding of networking protocols and network security technologies.
• Basic Cisco routing, switching, DHCP, QoS, and IP routing
• Able to work rotating schedules in fast-paced environments
• Strong multitasking skills while handling concurrent customer issues
• Able to follow management and senior colleagues’ instructions
• Quick learner of unfamiliar technologies using available resources
• Strong communication, teamwork, ownership, and collaboration skills
• Previous help or service desk experience preferred.

Non-negotiable skills and requirements:

• Note: All listed qualifications are required.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

  Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

  **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**