Network Support Executive

IT & Network Support Executive

Full-Time | On-Site | Residential School | Mussoorie, Uttarakhand

St. George’s College, Mussoorie, a premier all-boys boarding school established in 1853 and affiliated with the Council for the Indian School Certificate Examinations (CISCE), invites applications from qualified and experienced IT professionals for the position of IT & Network Support Executive.

We are seeking a technically proficient, proactive and dedicated IT professional to manage day-to-day technical operations, network infrastructure, computer systems and audiovisual equipment within the school's established IT department. The selected candidate will be responsible for executing technical operations, maintaining infrastructure reliability and implementing IT solutions in accordance with the institution's technology policies and departmental directives.

Key Responsibilities

• Maintain and troubleshoot the school's LAN, WAN, Wi-Fi networks and internet connectivity
• Configure, monitor and troubleshoot routers, switches, wireless access points and other networking equipment
• Identify and resolve network connectivity issues across academic, administrative and residential areas
• Install, configure, maintain and troubleshoot Windows computers, printers, interactive panels and other IT equipment
• Provide technical support to teachers, students and administrative staff for hardware, software and network-related issues
• Maintain computer laboratories, digital classrooms and other technology-enabled learning facilities
• Execute IT infrastructure maintenance, network configurations and system upgrades in accordance with approved departmental plans and technical guidelines
• Monitor network performance and provide regular updates on technical issues, security concerns and infrastructure requirements through established departmental channels
• Implement network security measures, content filtering, antivirus protection and system updates in accordance with institutional IT policies
• Perform routine preventive maintenance, software installations, system backups and hardware inspections
• Maintain CCTV systems, IP cameras, recording devices and other connected campus equipment
• Set up and operate cameras, projectors, microphones, sound systems and other audiovisual equipment for school functions
• Maintain accurate records of IT equipment, network configurations, software licences and maintenance activities
• Coordinate with external IT vendors and service providers through established departmental procedures
• Carry out assigned technical responsibilities in alignment with established IT procedures and institutional guidelines
• Remain available for urgent technical support beyond regular working hours when required in a residential school environment

Qualifications & Skills

• Master's degree in Computer Science, Information Technology, Computer Applications or a related field from a recognised university
• Minimum 7 years of relevant professional experience in IT support, networking or technical infrastructure maintenance
• Strong working knowledge of LAN, WAN, TCP/IP, DNS, DHCP, routers, switches and wireless networking
• Practical experience in network troubleshooting and hardware maintenance
• Familiarity with network security, firewalls, antivirus software and internet content filtering
• Experience in supporting computer laboratories, interactive panels and educational technology systems
• Strong technical expertise and hands-on experience in server administration, user account management, data backup and recovery, network configuration and administration, system maintenance and security management
• Familiarity with Google Workspace and Microsoft 365
• Knowledge of Apple School Manager, Jamf School or other MDM platforms will be an added advantage
• Experience with CCTV networking, IP cameras and recording systems
• Good communication, interpersonal and organisational skills
• Strong troubleshooting abilities with a practical, solution-oriented approach
• Willingness to support school events and attend to urgent technical requirements when necessary

Preferred Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Microsoft or other relevant IT certifications
• Certifications in hardware maintenance, networking or IT support

Benefits & Facilities

• Accommodation, lodging and other benefits as per school norms
• Exposure to modern educational technologies, campus networking infrastructure and audiovisual systems
• A supportive and collaborative professional environment
• Opportunity to work at a prestigious residential institution in the scenic surroundings of Mussoorie

How to Apply

Interested candidates may send their updated CV and a brief cover letter highlighting their relevant technical experience and certifications to [email protected].

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person