Network Support Specialist

We are not able to sponsor or transfer visas for this position

NO H1B or OPT VISAS

Capstone IT is partnering with an industry-leading organization undergoing a large-scale network modernization initiative across hundreds of retail locations nationwide. This is an excellent opportunity for Help Desk, Service Desk, Desktop Support, and NOC professionals who want to build hands-on networking experience.

You'll work alongside experienced network engineers supporting enterprise deployments across hundreds of retail locations, with increasing responsibility as your technical skills grow.

We're looking for detail-oriented Network Operations Technicians to join both Day Shift and overnight operations team responsible for validating newly installed network infrastructure before stores open each morning. This is an excellent opportunity for someone looking to grow a career in networking while gaining hands-on experience with enterprise network deployments. If you have a help desk, IT support, NOC, or call center background and want to expand your networking skills, we'd love to talk with you.

What You'll Do

As part of the Network Operations team, you will:

Support nationwide network deployment projects during overnight installation windows

Receive inbound calls from field technicians after new network equipment has been installed

Execute standardized network validation and checkout procedures

Verify connectivity and functionality of switches, routers, wireless access points, security cameras, and VoIP devices

Document all work within Jira Service Desk

Escalate technical issues to senior engineers when necessary

Track installation progress and ensure stores are operational before opening each morning

Work closely with experienced Network Operations team members while developing your troubleshooting skills

As you become more familiar with common deployment issues, you'll take on increasing responsibility for resolving technical problems independently.

Required Qualifications

Experience in Help Desk, Technical Support, Service Desk, NOC, or Call Center environments

Strong customer service and communication skills

Excellent organizational and documentation abilities

Ability to follow detailed technical procedures

Comfortable working overnight shifts

Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

Basic networking knowledge

Exposure to TCP/IP networking concepts

Familiarity with switches, routers, wireless networking, or firewalls

Networking coursework or certifications (CompTIA Network+, CCNA, Fortinet NSE, etc.)

Experience with Jira Service Desk or ticketing systems

Previous retail technology support experience is a plus

Hands-on enterprise networking experience is not required. Candidates with foundational networking knowledge and a strong desire to learn are encouraged to apply.