Network Support Technician

About the Role

We are seeking a technically minded Network Support Technician to assist with network support, user requests, equipment records, troubleshooting, and routine technical administration.

You will help monitor support requests, maintain network records, assist with basic connectivity issues, and support technical colleagues with day-to-day service activities.

Previous professional networking experience is helpful but not essential. Training on company systems, procedures, and network-support processes will be provided.

Why Join Us?

Technical Experience

Develop practical experience in networking, connectivity, IT support, and infrastructure services.

Training Provided

Receive guidance on support procedures, network systems, troubleshooting, and technical documentation.

Career Development

Build transferable skills that can support progression into networking, infrastructure, systems support, or IT operations.

Professional Environment

Work alongside experienced technical colleagues within a collaborative technology business.

Key Responsibilities

• Respond to routine network and technical support requests
• Record support issues accurately in company systems
• Assist with basic connectivity and user-access issues
• Maintain network equipment and configuration records
• Update support tickets and technical information
• Monitor outstanding requests and follow up appropriately
• Assist with setup of approved network devices and user equipment
• Maintain hardware and asset records
• Prepare basic technical documentation
• Support scheduled network checks and maintenance activities
• Escalate complex technical issues to experienced engineers
• Assist with network monitoring and service-status checks
• Update spreadsheets and operational records
• Coordinate routine information with suppliers and technical teams
• Maintain organised digital technical files
• Handle customer and system information confidentially
• Support general IT and network administration as required

What We Are Looking For

Experience

• Previous experience in IT support, customer service, administration, technical support, or a similar environment is helpful but not essential
• Applications from career starters and candidates changing industries are welcome
• Previous exposure to networking or computer systems is beneficial but not required

Skills

• Strong interest in networking and information technology
• Basic understanding of computers and connectivity
• Good troubleshooting and problem-solving abilities
• Strong attention to detail and accuracy
• Comfortable using Microsoft Office, email, and web-based systems
• Clear written and verbal communication
• Good organisation and time-management abilities
• Willingness to learn networking systems and procedures
• Ability to follow technical instructions
• Professional approach to customer information
• Ability to work independently and as part of a team

Education

• GCSEs or equivalent qualifications are preferred
• A university degree is not required
• Qualifications or coursework in IT, Networking, Computing, or a related subject are beneficial but not essential
• Relevant practical or transferable experience will be considered

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Company pension
• Employee mentoring programme
• Private dental insurance
• Private medical insurance
• Shuttle service provided

Work Location: In person