Network Support Technician

Responsibilities

• Configuring, installing, and maintaining new network devices: Router, Switches, firewall, Access point etc.
• Ensure web filtering, load balancing and high Qos across network.
• Monitoring and manage bandwidth utilization.
• Interface with ISP to ensure 99.9% internet and connectivity availability.
• Provide support to home and standalone internet connectivity.
• Manage Firewall, MPLS, VPN and other client facing connectivity devices.
• Ensuring that all IT equipment complies with industry standards.
• Ensure standard structured cabling across LAN and Data center.
• undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
• providing training and technical support for users with varying levels of IT knowledge and competence.
• supervising other staff, such as help-desk technicians.
• working closely with other departments/organizations and collaborating with other IT staff.
• planning and implementing future IT developments and undertaking project work.
• Suggesting and providing ICT solutions to business and management problems.
• periodic backup and firmware update of network devices.
• Provide periodic report: web usage; site visited etc. by employees.
• Provide IT support to users on the domain.
• Knowledge, Skills and Abilities
• Basic communication skill.
• Knowledge of all components of a wired and wireless network.
• Knowledge of TCP/IP, including LAN and WAN protocols.
• Working knowledge of DNS, DHCP, Windows and Unix operating systems.
• Good analytical and problem-solving skills.
• Basic VPN, WAN, Firewall, and PABX configurations setting.
• The ability to explain technical issues to non-technical staff are always an asset.
• Ability to work with different networks such as LANs, WANs, GANs (global area networks), and MANs (metropolitan area networks).
• The ability to priorities and manage tasks.
• Strong interpersonal skills, including verbal and written communication skills with attention to details.
• Network security: SSL, LDAP, TSL.
• Undertake routine preventative measures, implementing, maintain and monitor network security.
• Basic printer, computer and server troubleshooting & support. Basic communication skill
• Strong knowledge of network monitoring systems such as EMC SMARTS, PRTG, OPManager, Spiceworks.
• Strong knowledge of TCP/IP, including LAN and WAN protocols
• excellent knowledge of all components of a wired, wireless network and its security.

Knowledge, Skills and Abilities

• Basic communication skill.
• Knowledge of all components of a wired and wireless network.
• Knowledge of TCP/IP, including LAN and WAN protocols.
• Working knowledge of DNS, DHCP, Windows and Unix operating systems.
• Good analytical and problem-solving skills.
• Basic VPN, WAN, Firewall, and PABX configurations setting.
• The ability to explain technical issues to non-technical staff are always an asset.
• Ability to work with different networks such as LANs, WANs, GANs (global area networks), and MANs (metropolitan area networks).
• The ability to priorities and manage tasks.
• Strong interpersonal skills, including verbal and written communication skills with attention to details.
• Network security: SSL, LDAP, TSL.
• Undertake routine preventative measures, implementing, maintain and monitor network security.
• Basic printer, computer and server troubleshooting & support.

Qualifications and Experience

• Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, Electrical/Electronics Engineering, Telecommunications Engineering, or a related discipline.
• CCNA, CompTIA Network+, or equivalent networking certification is required/desirable.
• Minimum of 3–5 years of relevant experience in network support, network administration, or IT infrastructure support.

Work Location: In person