Network Support Technician / Engineer

Job Title: Network Support Technician

Salary: $85,000

Location: Windsor Locks – On-site (with flexibility if applicable)

Employment Type: Direct Hire

Why take a Network Support Technician role with this company?

• Be a key player in maintaining and securing enterprise network infrastructure
• Work with advanced technologies in a Microsoft Hyper-V environment
• Collaborate with internal teams and third-party vendors to resolve complex technical challenges
• Join a stable organization with opportunities for growth and professional development
• Make an immediate impact on network security and performance

What will the Network Support Technician do?

• Maintain and administer computer networks, systems software, applications, hardware, network devices, and firewalls
• Implement and monitor network security measures to protect data and systems
• Troubleshoot, diagnose, and resolve hardware, software, and network issues
• Configure and manage Layer 2/Layer 3 switches, routers, and firewalls
• Manage access lists and security policies
• Monitor network performance and make necessary adjustments
• Collaborate with users and vendors to resolve system problems
• Assist in developing, implementing, and testing enterprise-wide security and patch management
• Utilize IT ticketing systems for service requests and change control documentation
• Train staff on network systems and security policies
• Manage Microsoft Group Policies and Active Directory for security and resource allocation
• Operate master consoles to monitor network and system performance
• Design, configure, and test networking hardware, software, and operating systems

What The Company Needs In a Network Support Technician

• Bachelor’s degree in IT or related field, or equivalent technical certifications
• Minimum 3 years of experience as a Network Support Technician
• Strong understanding of network infrastructure, architecture, connectivity, and security in a Microsoft Hyper-V environment
• Ability to implement, administer, and troubleshoot network devices (firewalls, routers, switches, wireless access points)
• Knowledge of application transport and network infrastructure protocols
• Ability to create accurate network diagrams and documentation
• Proficiency in firewall rule implementation and access control policies
• Familiarity with SD-WAN design, implementation, and support

Bonus Points

• Relevant certifications (e.g., CCNA, Network+, Security+)
• Experience with virtualization technologies
• Advanced knowledge of cybersecurity best practices

Benefits & Perks

• Competitive salary and annual performance reviews
• PTO and paid holidays
• Comprehensive medical, dental, and vision plans
• Professional development and certification opportunities

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