Network Technical Support Manager

📍 Apodaca, Nuevo León (Parque PIIT Monterrey)

Are you a network technical support leader passionate about networking technologies, customer success, and building high-performing teams?

Vistance Networks is looking for a Network Technical Support Manager to lead our team of support engineers and drive exceptional customer experiences across our telecommunications and networking solutions.

Why Join Vistance Networks?

✅ Lead and develop a talented global technical support team

✅ Influence customer experience and support strategy

✅ Work with cutting-edge networking and telecommunications technologies

What You'll Do

• Lead, mentor, and grow a team of Technical Support Engineers
• Drive timely resolution of customer issues and escalations
• Partner with Product and Engineering teams on complex technical challenges
• Improve support processes, performance metrics, and operational efficiency
• Deliver technical coaching and training to team members

What We're Looking For

• Bachelor's degree in Engineering, Computer Science, or related field
• 5+ years of technical support experience
• 2+ years of people leadership experience
• Strong networking knowledge (Wi-Fi, Ethernet, IP)
• Experience with CRM/ticketing tools such as Salesforce or ServiceNow
• Excellent communication and problem-solving skills
• Advanced English proficiency

Preferred

• ITIL certification or similar process management experience
• Telecommunications or networking industry experience

Join a company where innovation, collaboration, and customer success drive everything we do.

👉 Ready to take the next step in your leadership career? Apply today or message me directly for more information.

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